AWS Managed Services & Support

SLA-backed infrastructure management, proactive monitoring, and rapid incident response.

99.5% Uptime SLA
30-Min Critical Response
Named Account Manager
Monthly Reporting
Response Guarantees

Service Level Agreements

Priority Response Resolution Examples
P1 Critical 30 minutes 4 hours Production down, data breach
P2 High 1 hour 1 business day Major feature unavailable, performance issues
P3 Medium 4 hours 3-5 business days Non-critical functionality, minor bugs
P4 Low 1 business day Next sprint Minor issues, enhancement requests
Scope of Service

What's Included

Infrastructure Management

  • EKS/Kubernetes cluster ops
  • EC2 & compute management
  • Database backups and tuning
  • Networking and security groups
  • Storage lifecycle management

Monitoring & Observability

  • CloudWatch dashboards
  • Container Insights for EKS
  • Alarms and SNS notifications
  • Centralized logging
  • Synthetic monitoring

DevOps & CI/CD

  • CodePipeline and CodeBuild
  • Blue-green and canary deployments
  • Infrastructure as Code
  • GitOps workflows
  • Automated testing

Incident Response

  • Priority-based escalation
  • Documented runbooks
  • Post-incident reviews
  • Root cause analysis
  • Continuous improvement

Security & Patching

  • OS and container updates
  • Vulnerability scanning
  • IAM audits and least-privilege
  • Secrets Manager with rotation
  • Security Hub integration

Backup & Disaster Recovery

  • Automated daily backups
  • S3 versioning and replication
  • DR procedures with RTO/RPO
  • Periodic recovery testing
  • Environment reproducibility

Cost Optimisation

  • Instance utilization reviews
  • Savings Plans analysis
  • Spot Instance recommendations
  • Unused resource cleanup
  • Budget alerts and dashboards
Our Expertise

Tech Stack

Application Stack

  • Node.js
  • TypeScript
  • React
  • Express

Container & Orchestration

  • EKS
  • Kubernetes
  • Docker
  • Helm

Database

  • DocumentDB
  • MongoDB
  • RDS
  • DynamoDB

AWS Services

  • EC2
  • S3
  • Route 53
  • Secrets Manager
  • QuickSight
Governance

Compliance & Data Handling

Built for Regulated Environments

We work with organisations handling sensitive and regulated data. Our managed service includes compliance-aware practices aligned with industry standards.

  • GDPR-compliant data handling and processing
  • AWS Well-Architected Framework reviews
  • Special category data handling procedures
  • Data Protection Impact Assessments (DPIAs)

Need Managed Services?

SLA-backed support, proactive monitoring, and a named account manager. Let us take care of your AWS infrastructure.

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